Frequently Asked Questions
Everything you need to know about ordering, shipping, and our royal standard of service.
Orders & Shipping
How long does shipping take?
Most orders arrive within 7–12 business days. Every order ships with full tracking from day one, and shipping is free on orders over $50.
How do I track my order?
As soon as your order ships, you'll receive a tracking link by email. You can also use the Track Order page in our menu at any time.
Can I change or cancel my order?
Yes — contact us within 12 hours of placing your order and we'll change or cancel it free of charge. After that, it may already be on its way.
Returns & Guarantee
What is your return policy?
Every order is covered by our 30-day money-back guarantee. If you're not happy for any reason, contact us and we'll make it right — refund or replacement, your choice.
My item arrived damaged. What do I do?
Send us a photo within 48 hours of delivery and we'll ship a free replacement or issue a full refund immediately. No need to return the damaged item.
Products & Quality
How do you choose your products?
Every product goes through our 5-step process: Discover, Vet, Test, Curate, Support. Only items that pass our quality test make it into the collection — products we'd proudly use in our own homes.
Are your electronics safe and certified?
Yes. We only work with suppliers whose products carry the required safety certifications, and we check ratings, safety, and durability before listing anything.
Payment & Support
Is checkout secure?
100%. Checkout is protected with 256-bit SSL encryption, and we accept all major cards plus PayPal, Apple Pay, and Shop Pay.
How fast do you reply to messages?
Within 24 hours, Monday–Friday, 9:00 AM – 6:00 PM EST. A real human, every time.